משלוח

Shipping Policy

At Petprovac, we are committed to providing a reliable and transparent shipping experience for our customers. We proudly offer free shipping on all orders.

This shipping policy applies to orders delivered to:

Norway, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hungary, Ireland, Israel, Italy, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States, Türkiye, Japan, United Arab Emirates, Saudi Arabia, Singapore

Order Processing & Delivery Times

We work hard to process and ship your order as quickly as possible.

Order Cut-Off Time

Orders placed before 17:00 (UTC+01:00 / GMT+1) are typically processed the same business day.

Orders placed after the cut-off time will be processed on the next business day.

Estimated Delivery Times

Stage	Estimated Time
Processing Time	1–2 business days (Monday–Friday)
Transit Time	6–8 business days (Monday–Friday)
Total Estimated Delivery	7–10 business days (Monday–Friday)

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or peak shipping periods.

Shipping Costs

Free Shipping

All orders qualify for free shipping, with no minimum purchase required.

Priority Processing

In some cases, we may offer priority processing services to help orders ship faster when available.

Courier Services

We work with trusted logistics partners and courier services to ensure your order is delivered safely and efficiently.

Carrier selection may vary depending on your shipping destination.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your shipment through our Order Tracking page.

Please allow 1–2 business days for tracking updates to appear after shipment.

Lost or Delayed Packages

If your package is significantly delayed, lost in transit, or marked as delivered but cannot be located, please contact our customer support team at info@petprovac.com.

We will investigate the shipment with the carrier and, where appropriate, provide either:

A replacement shipment, or
A full refund

Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is entered correctly at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Unclaimed Packages

If a package is not accepted upon delivery or is not collected from a postal pickup location within the carrier’s holding period, the package may be returned to sender.

In such cases, Petprovac reserves the right to deduct return handling and administrative costs from the final refund amount where permitted by applicable law.